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contact details

support@beautyindulgence.co.uk

Beauty awakes the soul!

Customer Service



Shipping & Delivery

Delivery costs include packaging and if chosen, secure recorded delivery. Please allow a minimum of 3-5 working days from dispatch for UK delivery, longer for international deliveries.

If the consignment has not arrived after 5 working days for UK or 10 for International, please contact Beauty Indulgence

Consignment weights are calculated automatically, with delivery costs displayed accordingly in the checkout. Delivery costs cover all of UK (excluding Channel Isles), the EU & some Rest Of the World countries.  If the consignment weight is greater than the maximum for automatic calculation, no shipping method will appear. Place the order and contact us for shipping costs.

Refunds for cancelled orders due to shipping costs are made in full without delay.

Beauty Indulgence normally dispatches orders on same or next working day.  Orders placed after 3pm GMT cannot be dispatched same day.  To estimate date of delivery, add this dispatch time to the declared shipping estimate for the shipping method chosen.

Beauty Indulgence does not guarantee a delivery date unless a guaranteed shipping service is chosen and paid for. Beauty Indulgence cannot be held accountable for delays in transit.

Beauty Indulgence will consider refunds for items lost in transit after 7 business days for UK and 14 for International deliveries.

Details of shipping costs by method are provided on the checkout page

Wherever possible, we will always dispatch all orders within 2-3 working days of receipt, however on rare occasions dispatch time could be longer than this. If you are in a hurry for your order please email for an estimated current dispatch time. International buyers can expect extended delivery times subject to location and postal service selected.

For orders of greater weight / value a shipping method including signed for at delivery must be chosen. Only small orders will be sent without signature if chosen by the buyer.

Customers choosing a shipping method which does not include signed for delivery confirmation are deemed to accept responsibility for pursuing the missing item(s) with the carrier. Beauty Indulgence will always provide proof of shipping details.

Please make sure someone will be available to sign for parcels on delivery if signed for delivery method is chosen.
 
Privacy & Security

By becoming a member, you confirm that the information provided in this form is true and that you agree to abide by the Terms of this site. Please note that your membership can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms have been violated, or other abuses have occurred as determined by us in our sole discretion. If membership has been revoked, we reserve the right to refuse application or readmission to the membership program

Your Personal Data will only be collected for the purposes of processing your order and the other purposes mentioned below. The type of information we may collect about you includes: your name, address, phone number, e-mail address. We will never collect sensitive information about you without your full consent. We will never pass on your Personal Data to third parties. We may use Personal Data to let you know about our products and services that may be of interest to you as well as information about discounts and offers that you can benefit from either in-store or online by an email newsletter. We will give you the option to refuse any e-mail newsletters from us & we will never send you bulk e-mails (spam). Our website uses cookies. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to help keep track of the contents of your shopping cart. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.

 

Returns & Replacements

Due to the nature of the products listed on this website, we have a strict NO RETURN policy for any product. No product shall be able to be returned for a like item or for a cash refund. We recommend that you research the stock you wish to purchase to ensure you are satisfied prior to ordering.

Beauty Indulgence will however consider returns of unopened / unused / untouched items on an individual basis if requested within 7 days of receipt.


If your order has been damaged in transit or has discrepancies, please contact us immediately, and not later than 2 working days of receipt of the goods. We will NOT refund any opened or used items.

You must receive an acknowledgement from us together with the method of return prior to returning any item(s) to us. Ordered items returned must be returned as a full pack as received by you and cannot be accepted in part pack. The goods are your responsibilities until accepted back at our premises so please use a "signed-for" delivery service such as Royal Mail Recorded.

If goods are returned to us outside these conditions or without authorisation from us, we reserve the right not to issue a refund. Under any circumstances we will not refund the carriage cost of returning the item back to us. Any refund will be net of any transaction/bank charges incurred by us in the processing of your refund. We will not refund any charges incurred by you to process the original payment to us.

We will not be responsible for, nor issue a refund, if notified after 2 working days. We will NOT issue a refund for any goods that have been opened or used.

We will resolve all issues on an individual basis.  Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

 

 
Damages

Any claims for carrier damaged or faulty items must be submitted to Beauty Indulgence within 2 working days after receipt of your delivery by letter or email to the address below.

Beauty Indulgence can not be responsible for, nor issue a refund for any carrier damaged goods if notified more than 2 working days after the date of delivery.

To obtain a refund or replacement of damaged goods, the box and / or shipping materials, and the damaged items must be kept for inspection by the carrier and / or Beauty Indulgence. Failure to do so will make a claim against the carrier impossible and hence Beauty Indulgence will be unable to recompense the customer.

Any refund or re-ship will be processed following inspection of the product.Beauty Indulgence will refund your shipping charges for returning items that were damaged in transit.

 

Ordering

We guarantee that all advertised products are 100% genuine, but to find the best prices for our customers we may occasionally sell stock originally intended for sale in other countries around the world, this means that trade names of products and packaging of products may differ from those on sale in the UK.

We take payment from your card at the time of ordering. In the event that we are unable to supply the goods, we will inform you of this as soon as possible and a full refund will be given.

We will send to you a confirmation email that your order is being processed.

Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place on dispatch to you by us of the goods and order invoice, which takes place as your product is shipped from our premises. It does not take place until that stage.

The contract will be formed at the place of dispatch of the goods and order invoice.  The purchase of goods is subject to availability.


Payment, Pricing & Promotions

All product prices are in £ sterling including VAT at the current UK rate where applicable and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Prices with a marked United Kingdom recommended retail price (UK RRP) refer to prices the manufacturer recommends goods are sold at in the UK market, or prices that retailers within the UK market are currently offering the same product. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Payment may be made by any of the methods indicated on our website and will be debited when you place your order.

You will be charged the current price for buying goods from our website at the date you place your order subject to availability of stock at the advertised price.
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A delivery charge is added as stated in the Delivery Information section on our website. The full cost including shipping is shown before any payment card details are required.

 

Viewing Orders

Product images are for illustrative purposes only and may differ from the actual product.

Some products may have an associated image or photo; these are for reference only and should be considered illustrative. In the case of unboxed items or testers the price of the equivalent regular goods may be shown for reference only.

We recommend customers research products prior to ordering as Beauty Indulgence refund will not include postage/shipping costs unless the product has been damaged in transit.

We do not supply any testers free of charge. Testers are the regular products quite often in a bottle / packaging marked as a tester. Some items may also be marked not for individual sale. By submitting your order to Beauty Indulgence, you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product. We make every effort to try to ensure all products marked as such are identified on our site.

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Our Contact details:

Email:   support@beautyindulgence.co.uk