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support@beautyindulgence.co.uk

Beauty awakes the soul!

 

Returns & Damage Policy

Returns

Due to the nature of most of the products listed on this website, we have a strict NO RETURN policy for any product, unless our returns conditions are fully complied with.

No product shall be be returned for a like item or for a cash refund, unless the item was perfectly sealed by the manufacturer, confirmed as sealed by us on our website, delivered in this condition, and returned in the same condition. We recommend that you research the stock you wish to purchase to ensure you are satisfied prior to ordering.

We will however consider returns of unopened / unused / untouched items on an individual basis if requested within 7 days of receipt. Receipt date is construed as the estimated delivery date by the carrier unless evidence to the contrary exists.

In the event of an error by Beauty Indulgence, contact us.

You must receive an acknowledgement from us prior to returning any item(s) to us. Ordered items returned must be returned as a full pack as received by you and cannot be accepted in part pack. The goods are your responsibility until accepted back  so please use a "signed-for" delivery service such as Royal Mail Recorded Delivery. If goods are returned to us outside these conditions or without authorisation from us, we reserve the right not to issue a refund. Under any circumstances we will not refund the carriage cost of returning the item back to us. Any refund will be net of any transaction/bank charges incurred by us in the processing of your refund. We will not refund any charges incurred by you to process the original payment to us.

We will NOT issue a refund for any goods that have been opened or used.

We will resolve all issues on an individual basis.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk

Damages

Any claims for carrier damaged or faulty items must be submitted to us by  email within 2 working days after receipt of your delivery.

We can not be responsible for, nor issue a refund for any carrier damaged goods or defect goods if notified more than 2 working days after the date of delivery. To obtain a refund or replacement of carrier damaged goods, the box and/or shipping materials, and the damaged items must be kept for inspection by the carrier and/or us. Failure to do so will make a claim against the carrier impossible and hence we will be unable to make a refund.

Any refund or re-ship will be processed following inspection of the returned product.

We will refund your shipping charges for returning items that were damaged in transit of have manufacturing defects.

If your order has been damaged in transit or has defects or discrepancies, please contact us immediately, and not later than 2 working days of receipt of the goods. We will NOT refund any opened or used items.